Terms and Conditions

These Terms and Conditions describe the rules that apply to your use of Plexian's online casino and related services. They explain our relationship with you, the obligations you accept when registering and using an account, and how we manage payments, promotions and account security. Please read the terms carefully before registering. By using our services you accept these terms and any additional rules that apply to specific products or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes providing true personal information, maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorised access. We may ask you to verify your identity and address as part of our account verification checks. Until verification is complete, certain features such as withdrawals may be restricted.

Eligibility requirements

Access to Plexian is restricted to persons who meet our eligibility criteria and local legal requirements. You must be at least 18 years old and resident in a jurisdiction where online gambling is permitted. We reserve the right to refuse registration or close accounts where eligibility cannot be confirmed or where continued access would breach applicable law.

Acceptable platform use

Accounts must be used for lawful and personal play only. Prohibited conduct includes multiple accounts, fraudulent behaviour, money laundering, collusion, chargebacks, and any activity intended to manipulate games or promotions. We may investigate and suspend or close accounts where prohibited activity is suspected. You must not use automated tools or unauthorised software to interact with our services.

General bonus and promotion rules

All promotions are subject to specific promotional terms that form part of these Terms and Conditions. Eligibility, wagering requirements, game-weighting, maximum bet limits and any time limits are set out in the relevant offer terms. Bonuses and free spins may be withdrawn, amended or withdrawn from any account where we reasonably suspect abuse or non-compliance with the rules.

Deposits and withdrawals

Payment options, minimum and maximum amounts, processing times and any applicable fees are shown in the cashier. Withdrawals are subject to verification checks and may require you to provide additional documentation. We aim to process valid withdrawal requests promptly, but may delay payments while checks are completed. Funds may be returned to the original payment method where required by our payment providers or regulation.

Dispute resolution

If you have a complaint please contact our support team via [email protected] so we can investigate. We will acknowledge and aim to resolve complaints promptly and fairly. If a complaint cannot be resolved directly, you may have the right to refer the matter to an independent dispute resolution service where applicable in your jurisdiction.

Updates to terms and conditions

We may update these Terms and Conditions from time to time to reflect operational changes, regulatory requirements or improvements to the service. Material changes will be notified to registered users through the account or other reasonable means. Continued use of the service after updates constitutes acceptance of the revised terms.